Patient engagement driving patient experience: the value of real-time feedback at University Hospital

Fulfilling a mission within today’s challenges at University Hospital:
A 519-bed academic medical center and home to Northern New Jersey’s only Level 1 Trauma Center, University Hospital strives to deliver an exceptional patient experience to fulfill its mission of providing exceptional care to every patient, every time. This is essential not only because experience is a critical part of care but also due to the economic reality that the Hospital’s annual Medicare payment adjustments are based partially on HCAHPS patient experience ratings .  . .

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