See how your peers are leveraging pCare’s Patient Engagement Platform in new and engaging ways in our Cup of Joe Best in Class Webinar Series. Successful clients will present case studies and experiences you can adapt for your own use to ensure you are getting the most out of your patient engagement investments.
Lakeland Regional Health, an 864-bed Level II Trauma Center, is the 5th largest hospital in Florida with 5,400 employees including 550 physicians. Nursing leadership knew that technology was being underutilized in supporting patient education effectiveness for patients and staff. Taking a disciplined, cross-functional approach that included patient input, Lakeland successfully implemented a state-of-the art interactive patient care system that:
- Integrates with their Cerner EHR
- Documents Education Transactions including Learning Verification
- Includes a Digital Whiteboard to keep patients, staff, and family current on critical information
- Incorporates Real-Time Feedback surveys to support quality initiatives
- Offers entertainment options with 50 feature films
- Includes dashboards and reporting to inform performance improvement
In this webinar, Jessica LeMire and Clarinda Brewer will review their process, share their success, lessons learned, and their next-steps wish list.
Jessica LeMire, BSN, RN-BC
Clinical Informatics Analyst III at Lakeland Regional Medical Center
Jessica LeMire, BSN, RN-BC, Clinical Informatics Analyst at Lakeland Regional Medical Center has been in the healthcare industry for over 10 years. During that time, she has served the organization as a Critical Care staff nurse, Cerner orientation instructor, and currently a Clinical Informatics Analyst supporting our Women and Children’s service line. Jessica is a Board Certified Informatician. Jessica has been the lead on various implementation projects including the opening of the new Women and Children’s pavilion, house wide EMR optimization, and most recently, the implementation of pCare.
Clarinda Brewer, RN, MBA, MHIIM
Associate Vice President-Chief Clinical Informatics Officer at Lakeland Regional Medical Center
Clarinda Brewer, RN, MBA, MHIIM, AVP Chief Clinical Informatics Officer at Lakeland Regional Medical Center has been in healthcare for over 20 years including staff nurse, nurse manager, Informatics Manager and now serves as Chief Clinical Informatics Officer with oversight over both the inpatient and ambulatory Informatics team. Clarinda is a Board Certified Informatician. Clarinda has been the lead on the EMR implementation in 2012 as well as significant implementations to present.
December 8, 2021 | 2:00pm ET
Learn how a Patient Experience and Quality Management partnership developed a strategy to improve core Consumer Assessment of Healthcare Providers & Systems (CAHPS) domains of Communication and Care Coordination across the healthcare system.