Have a cup of coffee on us
We’ll send a $10 Starbucks® gift card
to the first 50 people who register AND attend the webinar.
Innovative leaders from VA Nebraska-Western Iowa Health Care System join pCare to share how they developed a strategy to improve core Consumer Assessment of Healthcare Providers & Systems (CAHPS) domains. They will discuss how building interdisciplinary teams, defining attributable effects, and applying evidence-based tactics improved communication and care coordination across their healthcare system.
Two key questions that drove insightful feedback from patients will also be revealed.
Lori Jensen, MSW, LISCWChief Experience Officer @ VA Nebraska-Western Iowa Health Care System In addition to being Chief Experience Officer, Lori is also the manager for the Patient Advocate Program at VA Nebraska-Western Iowa Health Care System (NWIHCS). Lori says cooking is her love language, she enjoys camping, and most of all she LOVES spending time with her five grandchildren.
Barbara Ihnen-Carlson, MSN, RN-BC, CPHQNurse Quality Generalist @ VA Nebraska-Western Iowa Health Care System Barbara enjoys long motorcycle rides, any setting overlooking a body of water, and most recently she is learning to wakeboard. Lori and Barbara are praised by leadership for being tenacious and passionate to develop and spread evidence-based strategies to improve medical excellence and compassionate care for the veterans they serve.
Starbucks is a registered trademark of Starbucks U.S. Brands, LLC.
December 8, 2021 | 2:00pm ET
Learn how a Patient Experience and Quality Management partnership developed a strategy to improve core Consumer Assessment of Healthcare Providers & Systems (CAHPS) domains of Communication and Care Coordination across the healthcare system.