How Real-Time Feedback Supported Data Driven Performance Improvement at The Brooklyn Hospital Center

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When The Brooklyn Hospital Center (TBHC) wanted to improve HCAHPS scores, they looked toward Lean process improvement methodologies to drive the change. Needing data, TBHC leveraged pCare Real-Time Feedback to quickly and efficiently gather actionable data. The results, double digit improvement in key HCAHPS metrics.  Read how they achieved these phenomenal results in our case study.

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