How Real-Time Feedback Supported Data Driven Performance Improvement at The Brooklyn Hospital Center

The Brooklyn Hospital Center

When The Brooklyn Hospital Center (TBHC) wanted to improve HCAHPS scores, they looked toward Lean process improvement methodologies to drive the change. Needing data, TBHC leveraged pCare Real-Time Feedback to quickly and efficiently gather actionable data. The results, double digit improvement in key HCAHPS metrics.  Read how they achieved these phenomenal results in our case study.

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