“What is Your Why?” Journey to the 90th Percentile

Lori Jensen, MSW, LISCW
Chief Experience Officer Nebraska Western Iowa Heath Care System
Barbara Ihnen-Carlson, MSN, RN-BC, CPHQ
Nurse Quality Generalist @Nebraska Western Iowa Heath Care System

Cover Slide

Learn how a Patient Experience and Quality Management partnership developed a strategy to improve core Consumer Assessment of Healthcare Providers & Systems (CAHPS) domains of Communication and Care Coordination across the healthcare system. This presentation will discuss:
• Building Interdisciplinary Teams
• Defining the Attributable Effects
• Applying Evidence-Based Tactics.
Two key questions that drove insightful feedback from patients will also be revealed.

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