Leonid Gorelik, DNP, RN, NEA-BC, CPHQ, FACHE. Vice President & Chief Experience & Quality Officer, The Brooklyn Hospital Center
Helene Monroe-Vislosky, Director of Telecommunications, The Brooklyn Hospital Center
When The Brooklyn Hospital Center (TBHC) wanted to improve HCAHPS scores, they looked toward Lean process improvement methodologies to drive the change. Needing data, TBHC leveraged pCare Real Time Feedback to quickly and efficiently gather actionable data. The results, double digit improvement in key HCAHPS metrics.
In this engaging presentation, Leonid Gorelik, Vice President and Chief Quality & Experience Officer and Helene Monroe-Vislovsky from TBHC will cover:
• The Experience Data Challenge and the Value of Real Time Feedback
• The Lean Approach to Implementation
- • What We Learned Along the Way: Do’s and Don’ts
