Digital technology is no longer optional to implement in healthcare settings. With the healthcare industry’s increasing focus on value-based care for patients, healthcare organizations must keep up with increasing demands to provide higher-quality healthcare that caters specifically to patients’ needs. They must also adapt to increasing standards, both in the context of their individual healthcare systems and the country at large. This report explores how hospitals and healthcare systems have adopted technology to streamline their customer experience management strategies, gain a deeper understanding of their patient’s needs, and improve frontline care. Readers will learn how they can close their patient experience gaps and better service their populations with new technology solutions
