Megan Daman, MA, APRN, Health Promotion and Disease Prevention Program Manager, Minneapolis VA Healthcare System
By strategically placing posters with QR codes throughout the waiting area of the COVID vaccine clinic, the Minneapolis VA was able to capture insights from over 3,000 Veterans and family members. Data capture on how Veterans learned about vaccine availability and the vaccination experience was used to improve delivery and efficiency in real time.
The presentation covers:
• How to obtain real-time patient experience data without relying on paper OR staff.
• Engaging team members around key experience metrics to drive change
• Training staff in IPS capabilities
• Strategies for adjusting outreach and operations based on real-time feedback
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